Refund & Returns Policy

Last updated: September 15, 2024

At Block Blue Now, we want you to be fully satisfied with your purchase of our blue light glasses designed specifically for gamers. However, if for any reason you are not happy with your order, we are here to help. Below is our comprehensive policy on refunds and returns to ensure a smooth and transparent process.

1. Returns

Eligibility for Returns

You may return any product purchased from Block Blue Now within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:

  • The product must be unused and in the same condition that you received it.
  • It must be in the original packaging.
  • Proof of purchase or receipt must be provided.

Non-Returnable Items

The following items are not eligible for return:

  • Products that show signs of use, damage, or tampering.
  • Gift cards or promotional items.
  • Any custom or personalized products unless defective.

Initiating a Return

To initiate a return, follow these steps:

  1. Contact us at [email protected] with your order number and the reason for the return.
  2. Once your return request is approved, you will receive instructions on where to ship your product. Please note that you are responsible for the return shipping costs, except in the case of defective products.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or damaged upon arrival. For defective items, we will provide you with a prepaid shipping label.

Shipping costs are non-refundable unless we made an error with your order or the product arrived damaged or defective.

2. Refunds

Refund Conditions

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

If you haven’t received a refund after the specified processing time, please:

  1. Check your bank or credit card statement again.
  2. Contact your credit card company or bank; there may be some processing time before your refund is officially posted.

If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Partial Refunds

Partial refunds may be issued under the following circumstances:

  • The item is returned with signs of use, damage, or missing parts not due to our error.
  • Returns made after 30 days but no later than 45 days from the delivery date (a 15% restocking fee may apply).

3. Exchanges

We replace items only if they are defective or damaged. If you need to exchange your product for the same item, please contact us at [email protected] and send your item to Greenfield Society, Islamabad, Pakistan. If approved, we will send you a replacement at no additional cost.

4. Return Process

Here’s a step-by-step guide to returning your product:

  1. Contact Us: Email us at [email protected] with your order number and reason for the return.
  2. Approval: Wait for our team to review your request and provide you with return instructions.
  3. Ship the Product: Send the product to the address provided, ensuring it is packaged securely to avoid damage during transit.
  4. Refund or Exchange: Once we receive and inspect the product, we will process your refund or exchange accordingly.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of receiving your order at [email protected]. We will arrange for a replacement or a full refund, including return shipping costs.

6. Contact Information

If you have any questions or need further assistance, you can contact our customer support team:

  • Email: [email protected]
  • Mailing Address:
    Block Blue Now
    Greenfield Society, Islamabad, Pakistan

We strive to make your experience with Block Blue Now as smooth and transparent as possible. Thank you for shopping with us!